Why Do Marketers Lie in their Emails?

June 22, 2008

Coming as I do from a direct response and direct mail background, I’m familiar with the various copy lines used to encourage people to open envelopes.

A teaser line. An offer. A time limited deal. There are numerous ways to increase the open rate of an offline direct mail piece. Some are straightforward, some are compelling, others are plain feeble.

But I don’t recall ever having received a piece of direct mail that had an outright lie printed on the envelope.

And I don’t expect to. Why would a company do that? If the lie is revealed the moment I open the envelope, then the cat is out of the bag. The company can’t be trusted. I would never buy from them.

In my experience, companies in the offline world are smart enough not to put their brand and reputation at risk by over-stepping the mark with their ‘come hither’ copy lines.

But this doesn’t seem to be the case in the online world.

A colleague of mine recently received a B2B email with the subject line:

Fw: Please help - unable to reach your IT person

A Guide To Automated Email Marketing

June 10, 2008

You’ve probably heard the expression, ‘the money isin the list’. It’s become a bit of a cliché - but it’sthe key to successful web marketing.

About 95% of visitors will not buy on their firstvisit to your website - in fact, most of yourcustomers will have to see your message 7 times beforethey buy.

Many people starting out on the Internet believe thattheir main marketing tool is their website.

In fact, your main marketing tool is your mailinglist. A website is just a way of building your mailinglist - by collecting the email addresses of yourvisitors.

Here are some examples of how to use mailing lists aspart of your marketing strategy. You could send:

=> a customized newsletter to your subscribers

=> sequential autoresponders to prospects

=> your Articles to Ezine publishers

=> offers for other products to your customers

However, managing your mailing lists can quicklybecome an organizational nightmare if you don’t havean Automated Email Marketing Tool.

An AEMT is a program that merges personal data into aform letter, schedules follow-up emails, and handlessubscribes and unsubscribes automatically.

————————————— Server Side or Client Side? —————————————

The Ultimate Self-Promotion Tool Is Right at Your Fingertips: An E-mail Newsletter

May 24, 2008

If you’re looking for low-cost ways to promote your business (and aren’t we all?), I hope you’ve considered publishing an e-mail newsletter, or “e-zine.” Here are six darn good reasons why you shouldn’t wait any longer:

  • An e-zine is the perfect way to STAY IN TOUCH with your clients and prospects on a regular basis. Unless you continually follow up with clients and prospects, they’ll soon forget about you. But imagine calling or writing each and every one of your clients and prospects every week! That would be nearly impossible to pull off. Well, an e-zine achieves the same goal - keeping you on their “radar screens,” but in an unobtrusive way. This constant contact makes these folks more likely to think of YOU - not someone they heard about yesterday - when they need to hire a coach.
  • An e-zine allows you to effortlessly SPREAD THE WORD about you and your business. If you write a decent e-zine, your readers will be very likely to pass it on to friends and colleagues. Remember that old shampoo commercial that went, “And I told two friends, and she told two friends, and so on, and so on…”? That principle - clients passing on the word about your product or service - is called “viral marketing” these days. Most publishers begin with only a few dozen subscribers who are their clients and associates. But after several months, you can have thousands of readers on your list - thanks to viral marketing mixed with some promotional legwork.
  • Should You Publish a PAID E-zine?

    May 10, 2008

    Many of my clients ask me whether they should publish a paid e-zine instead of a free one. My answer is the classic consultant’s answer: “It depends.”

    First of all, what do you want your e-zine to DO for you? Once you know the goal of your e-zine, the answer will be clear.

    If you want to promote your current business and sell more of your products and services, a free e-zine is your ticket to success. If you plan to build a new business around making money from subscription fees, of course you’ll want to charge. However, publishing a paid e-zine is no small task! Here are some important points to consider…

  • You should only charge for your e-zine if you feature information that is hard to find elsewhere. If you try to pass off paid information as exclusive, but your readers can find it anywhere on the Web for free, you’re not only going to fail, but you’re going to tick people off.
  • A fee-based e-zine takes many, many hours of work to keep afloat — much more so than for a free e-zine. The publisher of one very successful paid online publication admits he spends over 100 HOURS each month to develop the leading-edge content his readers paid for and expect.
  • 15 Ways to Manage Your E-Mail More Effectively

    April 26, 2008

    ? Are you tired of searching for e-mail messages you know are somewhere? ? Is your electronic "In Box" full of outdated messages? ? Do you frequently get ultimatums from your IS department to "clean up your act?"

    Love it or hate it ? or both! ? e-mail is increasingly the primary method for communicating in today’s digital world ? at work and at home. Research shows that introducing e-mail into a company increases printing by 40%.

    In seminars, I often ask attendees, "How many of you print out your e-mail?" The vast majority raise their hand ? timidly! But let’s face it, sometimes paper is highly practical. Complex proposals, for example, often require discussions where you need a printed copy that result in physical notes, making the electronic e-mail less valuable than the printed out version.

    On the other hand, printing out everything is not likely a good solution. The key to managing e-mail is determining when to keep hard copy and when to keep electronic copy, keeping in mind that sometimes both may be practical. In the case described above, for example, the printed version has value for discussion, and the electronic version has value for creating new versions after the discussion. In either event, the principles of The Paper Tiger methodology will improve communication and increase productivity.

    How To Set Up an Ezine Encyclopedia

    April 12, 2008

    Do you read all your Ezines? Or do you file them away in special folders and then forget about them?

    I used to be like that.

    When I first started subscribing to ezines I was amazed at the quantity of valuable information that was available for free.

    But I soon became complacent about it. If anything, the 60-odd newsletters I was receiving each month became a burden. I was suffering from ‘information overload’.

    Ezines contain a wealth of information. Every week, in hundreds of newsletters across the Web, experts share with their readers the latest tips, techniques and resources they’re using to succeed in the world of online business.

    But if you don’t have a system for processing and organizing that information, you’ll quickly become overwhelmed by it.

    I use a system that I call the ‘Ezine Encyclopedia’. This is how it works:

    1. Open a document in Microsoft Word. At the top of this Word document, type in 15 to 20 ‘Category Headings’, one per line. These are the categories I use:

    How to Do an E-mail Interview in 9 Easy Steps

    March 29, 2008

    Need a fresh idea for your e-zine content? Do an interview!

    One of the many benefits of being an e-zine publisher is that you’ll have no trouble finding experts who will take a few minutes to talk with you. People love free publicity and are generally delighted to get in front of your readers.

    But don’t assume doing an interview requires an in-person meeting or even a phone date. While those are great, you can also just do an e-mail interview. Once you learn how to do these and realize how easy they are, you’ll do them all the time.

    Here’s what to do:

  • Choose a topic your readers would like to learn more about and that relates to your area of interest.
  • Identify an appropriate expert to interview on the topic.
  • Make your first connection via e-mail or phone. (If your expert is a very busy one, you’ll do best to make your initial contact by phone. Be sure to introduce yourself as “publisher of __________ e-zine” to get her attention.
  • Save Time By Creating Email Signature Templates

    March 13, 2008

    If you’re like me, there are certain types of email that you send out regularly that follow a set form (client follow up notes, meeting notes, email article submission, etc). These can be irritating to have to recreate from scratch every time, but the tried and true method of creating a seperate document-file template, then sending that out as an attachment, may not always be appropriate. For example, email-based article submissions generally accept only plain text in-message formatting and require rigorous adherence to detailed submission guidelines involving the placement of bylines, the structure and length of the article body and the arrangement and length of bio-boxes and other inclusions - any deviation from which will result in a refusal of submission. Aggravatingly enough, these submission requirements are often so completely different from one submission site to another that it is difficult if not impossible to keep them straight without an entire set of templates.

    To get around these and other problems, consider using the signature option in your emailer program to create individual email “signatures templates” for these commonly sent and repetitive emails. Using the above example of an email article submission email, I might create a “signature template” that looks something like this:

    5 Things You NEED to Know About Your AOL 9.0 Subscribers

    February 29, 2008

    In Fall 2003, America Online (AOL) released its brand new AOL Version 9. (Have you noticed all the TV ads?) AOL estimates that up to 50% of their users were using the new version by the end of December 2003.

    The biggest new feature with AOL 9 is its aggressive method of reducing unsolicited e-mail (sp^m) for its users. Basically, AOL wants users to customize their own inboxes and view or receive only the messages that they choose.

    While the crackdown is a noble endeavor, it puts legitimate e-mail publishers in the crossfire — people like us who have worked hard to ensure that everyone on our list has opted-in and given us permission to contact them repeatedly.

    To make sure that your AOL subscribers are receiving YOUR e-mails, here are a few things you should know.

    Whats on YOUR Subscriber Thank-You Page?

    February 14, 2008

    When I coach my clients on how to get more business from their e-zines, I’m delighted to see that they spend time on creating content that builds a relationship with their readers. But I see many of these publishers overlooking the very beginning of their valuable relationship with their subscribers. For example, the “thank-you” page. If I sign up for your e-zine at your site, where am I taken afterwards? I hope it’s not a page that only says something vague like “form received” or even worse, nothing, leaving me wondering whether my signup was successful. Create a thank-you page where new signups go to right after they complete the form. On this page, be sure to:

  • Thank me for signing up! Example: “Thank you for subscribing to [E-zine Name Here]!”
  • Let me know if I need to do anything else. For example, do I have to watch my e-mail inbox for a confirmation message? This is ESPECIALLY important if you use a double opt-in process that requires me to reply or click on a link in that e-mail in order to complete my sign-up. If you don’t point this out on the thank-you page, there’s a chance that I’ll assume the e-mail I receive is just a welcome letter and won’t open it.
  • Make it feel personal. Include your photo and signature if you can. Being personal helps me feel like I know you, and remember this is important because I’m more likely to BUY from those I feel I know and trust.
  • Ask for their ideas. This fast-forwards your relationship with your subscribers by already making them feel like you care. Something like this will do: “I’d love to hear what topics YOU would most like to see covered in upcoming issues of [E-zine Name Here].” Put your e-mail address right on the page and make it clickable. You can also insert an automatic subject line in the link such as “ezine_idea” by forming your link like this: mailto:yourname@yourwebsite.com?subject=ezine_idea. When someone clicks on that link, it will automatically create an e-mail addressed to you with the subject line “ezine_idea.” This will help you keep these requests organized on your end.
  • Give me a special offer right then and there. Why not give them a discount on one of your products or services right there? For example, you could say, “I know you signed up for my e-zine to get great tips on [subject matter here]. Wouldn’t you like to get started right away? My [book, special report, teleseminar etc.] will walk you through the entire process, step by step. And if you act right now, I’ll give you a 10% discount. Cl1ck here to learn more.”
  • Recommend someone ELSE’s e-zine. No, that wasn’t a typo. Find one or two other publishers whose target market matches yours but who aren’t direct competitors, and cross promote each other on your thank-you pages. This process is also called “co-registration.” The copy might read, “Don’t miss these other two e-zines that I read regularly and highly recommend!” Then follow with brief descriptions and sign-up instructions. Several publishers I know with very large lists share that this method has been one of their best ways to gain subscribers faster on a regular basis. And your new subscribers will be happy to consider whatever other resources you recommend.
  • Remember, You’re Laying the Foundation

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